Student Technology Support Tips and Tricks

Inform, Instruct, Enable . . .

Google Apps Tip – Stay on Schedule

November 7th, 2011 by Lynda S. LaRoche

Stay on schedule with reminders for due dates, meetings, and other important events in your Google Apps for Education Calendar. Notifications can be setup to popup on your calendar or be sent to you as emails or text messages.

Google Apps Tip – Work in Groups (without meeting in person)

October 21st, 2011 by Lynda S. LaRoche

Create a presentation and add collaborators who can edit the same document.  You can always go back to a previous version, and coordinating work is easy since you can see exactly who’s adding what, right as they work.

Campus Printing Updates

February 11th, 2011 by ddiedriech

We would like to share some updates and improvements to campus network printing.
Click on the links below for more information:

  1. Reinstall printers now to prevent being overcharged for print jobs
  2. Get help at campus printing support tables
  3. Swipe ID card to release print jobs
  4. Troubles with your password?
  5. Printing on residence hall printers
  6. How to check your printing balance

Network Changes – Printing and Connecting to Network Drives (I: and P:)

January 13th, 2011 by ddiedriech

As you return to campus for the spring semester, you’ll notice a few technological changes at DePauw.

New Printer/Copiers

First, new Canon printer/copiers have been installed in public areas on campus. The roll-out of the new printer/copiers is the result of a collaboration with the Sustainability Office.  Besides helping the campus take advantage of new technological features, it will also help us adopt printing practices that are environmentally sustainable. For example, the secure swipe-to-release (or proximity) printing enables you to send a print job that is held in a queue until you arrive at the printer and swipe your ID card to release the print. This ensures confidential documents are printed only when you arrive at the printer/copier, and it eliminates the problem of losing documents in the stacks of printouts at the printer/copier.  Thus the new system helps reduce the number of repeated print jobs and thus saves paper.  In addition, the new canon printers allow you to print double sided and some of them also color capable.

In order to take advantage of this new technology:

  • Browse to https://sites.google.com/a/depauw.edu/printer-copier/ and install the new printer drivers on your computer
  • Do not forget, after sending your print job you must swipe your DePauw ID card to release it from the printer/copier.  The short silent video below shows how the new system works.

    [kml_flashembed movie="http://www.youtube.com/v/mKNSWyghAW0" width="425" height="350" wmode="transparent" /]

If you need help in using the new printer/copiers:

  • Student Technology Support staff members will be available to help students learn about the new printer/copiers from 3:30-4:30 on Mondays in the FITS Center (Roy O. West – Lower Level) during Winter Term.
  • You can also contact the HelpDesk (765-658-4294) or helpdesk@depauw.edu if you experience any issues or have any questions.

Network Changes

Second, as of January 11, DePauw has switched its primary network operating system from Novell Netware eDirectory to Microsoft Active Directory and as a result of this conversion all Novell network drives (P, I, and U) must be accessed using the new ConnectToNetworkDrives application.

In order to install this new network application on your computer:

  • Browse to https://sites.google.com/a/depauw.edu/network/ and download the file for your computer type (Mac or Windows) to connect to the network drives and access your files.
  • For Windows computers we also recommend you remove the Novell client from your computer.

If you need help in accessing your network drives:

We thank you for your efforts and patience during this transition and we hope that you are just as excited about these technological advancements as we are!

Cyber Security Awareness

October 26th, 2010 by juliashaw_2011

This is Cyber Security Awareness Week!  This week is held annually to increase knowledge regarding the dangers that accompany the benefits of the widespread use of technology.

Laptop Theft:  always ensure that your laptop is safe.  Don’t leave it unattended and lock it to your desk. 

Backup your files:  losing important, irreplaceable documents is not a good thing, but can happen to anyone.  Be sure to backup all of your files on flash drives, external hard drives, and online sources (such as dropbox and google documents).  Be sure to do this constantly.

Viruses:  these can affect any computer and spread quickly around campus.  Be sure that your anti-virus software is up to date and always use it.  You can download it for free from the DePauw help desk website (http://www.depauw.edu/it/helpdesk/downloads/).
***Be sure to enter a free drawing for a giftcard by taking your computer to the Help Desk (located in the HUB) or the DML (downstairs in Roy O West Library) and showing a member of staff that your antivirus software is up to date***

Identity theft:  ensure that your identity is kept safe by monitoring what is put online about you.  You can begin protecting yourself by changing your passwords frequently and ensuring that they are ‘strong’ by inserting numbers and capital letters.  Remember: the internet is world-wide and anyone from a thief to a future employer may be searching for you.

Remember:  Bad things can happen to good people.

7 Ways to Save Paper

October 25th, 2010 by ddiedriech

Reducing the amount of paper we use is an important part of DePauw’s sustainability initiatives. Not only does reducing our paper consumption save trees, it also reduces the energy use and pollution associated with manufacturing, transporting, and recycling new paper products. We can save paper by implementing some minor changes in our work habits. See how many of these paper reducing tips you already do, and see if there are any that you can start incorporating into your daily life.

-Do not print documents unless they are necessary and cannot be read online.

-Print on both sides of the paper whenever you print.

-Reuse used paper as scrap paper

-Instead of throwing used paper away, recycle it, or shred it if it contains confidential information.

-Share documents with people online instead of printing them. For instance send it as an attachment to an email or share it on Google docs.

-Make use of white board when solving mathematics problem. Use paper only if you have to keep a record of your work.

-Instead of writing your to-do-lists on paper, keep them on your computer.

Staying Healthy despite back to school Viruses

October 1st, 2010 by ddiedriech

As the weather gets colder, viruses may not only infect you, but also your computer. 

Stay safe by ensuring that your anti-virus software is always up to date.  This will best protect your computer from existing hazards.

You can download your anti-virus protection through the DePauw University help desk website.  This is free during your tenure at DePauw.Â
https://www.depauw.edu/utilities/ldap_authentication_form.asp

Also, this is a good time to remind you that if disaster does strike and your computer crashes, you want your documents to be recoverable.  I don’t think that losing a paper the night before its sound like a good situation.  So always back-up your documents. 

Some good ideas for backing up your files includes your DePauw University P or I drives, a flash drive, external hardware, or GoogleDocs which is available through your DePauw email account.  There are other online sources such as Dropbox (https://www.dropbox.com) or MeidaFire (http://www.mediafire.com) that can be accessed from any computer.

If you do have any problems with your computer in case it is compromised, please visit the Help Desk located in the lower level of the HUB Monday to Friday from 7:30 am to 5:00 pm.

Bad Things Happen To Good People.

August 5th, 2010 by ddiedriech
Help1 I was frustrated when I lost my research paper which was due the following morning. This was my final paper and it was worth 50% of my grade. When I realized I had lost it I was broken hearted. All of my hard work… down the drain. I mustered the energy to re-image my hard drive but I still could not retrieve the paper. I had to rewrite it. Luckily, my professor was understanding and extended the deadline for me because of my predicaments. From that day forward, I have always backed up my documents and important files. Backing up files is an easy activity, far easier than trying to recover lost files, and backing up really does not take much time. One can back up to external hard drives, flash drives and on the Internet. Investing in external and flash drives may be expensive, but compared to the cost of trying to retrieve lost files, it is well worth it. If you are on a tight budget or if you are looking for another backup option, there are also free online storage facilities where one can store their files. I recommend Dropbox (https://www.dropbox.com) or Mediafire (http://www.mediafire.com/).I thought the frustrations of using my laptop were over after I re-imaged my hard drive. However, it crashed at the start of spring semester. I had just come back from my winter term trip to California. This time around I backed up most of my important files, but I never updated my anti-virus software that I installed during the first week of school.  During the trip, I downloaded some free software I found online. Immediately after downloading, my computer shut down and would not turn back on. I tried everything I could think of to turn it on but it would not budge. Unknown to me, the software I downloaded contained viruses. I did not scan the download to detect viruses before opening it on my laptop and this caused it to crash. When I got back to school, I went to the help desk and they took out my hard drive and re-imaged it. Luckily, I only lost the photos from my trip because I had not backed them up yet. The Help Desk technician cautioned me to always scan for viruses whenever I download anything from the Internet. She also taught me how to update my anti-virus software weekly and since then I haven’t had any issue with viruses.

Those two experiences taught me to be much more cautious when I’m on my computer, and have saved me from losing important information. Recently, being cautious also saved me from having my important personal information stolen. Have you ever received an email that asked you to verify your password or credit information? These emails are usually phishing scams. I had an email from a fictitious bank asking me to verify my credit card information for a refund of items I had not purchased. This sounded too good to be true so I read the email again. While reading it for the second time, I realized that it contained spelling errors and the address provided in the email was incorrect. If I had not been cautious and read the email again I would have been a victim of a phishing scam. You should always read your emails very closely and look for errors if you suspect them to be phishing scams. Beware of any email that asks you to verify personal information over the Internet.  When in doubt, call your bank to verify the email’s legitimacy. Having an up-to-date anti-virus software can help too. Some phishing emails contain software that can harm your computer or track your activities on the Internet without your knowledge, so using anti-virus and anti-spyware software can protect you from unintentionally accepting such unwanted files.

Visit DePauw’s Healthy Computing site for more information on how you can prevent such disasters from happening to you.

Have You Gone Google Yet?

March 31st, 2010 by ddiedriech

You have until May 1st to activate you Google account.  If you miss this deadline, You won’t receive any new mail sent to your DePauw email until you activate and log in to your Google Apps account.  Visit the link below for more information, you can also come to one of our remaining training sessions listed below.

http://tinyurl.com/depauw-go-google

Come learn how to move into your new DePauw Google Apps account.  In this session we will cover how to use the email and calendar functions and introduce you to the methods for moving your email and managing your information in Google Apps.  Find more information about how you can activate you email account.

  • Wednesday, March 10, 7:00 – 8:00 p.m.
    Roy O. West Library Media Classroom
  • Thursday, April 1, 7:00 – 8:00 p.m.
    Roy O. West Library Lab PC.
  • Thursday, April 8, 7:00-8:00 p.m.
    Roy O. West Library Lab PC.
  • Thursday, April 21, 1:30 – 2:30 p.m.
    Roy O. West Library Lab PC.
  • Wednesday, April 28, 7:00-8:00 p.m.
    Roy O. West Library Media Classroom

Excel Tutorials

March 15th, 2010 by ddiedriech

As a student, you will likely need to use the Microsoft program Excel at some point in your academic career. Sometimes it can be difficult to design a spreadsheet or even a graph.  What if you need to keep track of finances for a club or organization?  In the following tutorials, Student Technology Support will show you how to design a spreadsheet, how to create a schedule, how to design a graph, and how to use formulas (i.e., sum, average) in Excel.  For more information on Excel, contact Student Technology Support at studenttechnologysupport@depauw.edu, or visit us in the basement of Roy O. West library.

Spreadsheet Tutorial

Schedule Tutorial

Graph Tutorial

Formula Tutorial